Terms & Conditions

E-Commerce / Online Payment

We accept credit card payments for services performed by our facilities through this Site. Paying for services over the Internet requires you to provide your personal identifying information and credit card information. There are a number of practices that make providing sensitive credit card information more secure and therefore make you feel more comfortable about doing so.
We use the following e-commerce practices to ensure the security of your personal financial information:
To process your credit card payment, you need to provide certain personal financial information, which may include the card type, account number, expiration date, your card’s billing address, and a credit card verification (CCV) number.
All credit card information will be transmitted in an encrypted format using industry-standard, SSL (secure socket layer) encryption.
Your credit card information is not maintained on a web server following the completion of your payment transaction.

Refund Policy

All payments made to Synergy Specialist Medical Group are final.
Under special circumstances, If Synergy Specialist Medical Group owes you a refund due to an overpayment or credit balance, we will issue a refund after our billing department has verified the overpayment. Provided there are no other balanced owed to Synergy Specialist Medical Group, we will credit your credit card or send you a check, depending on how you made your initial payment. Please contact us with any questions.

Payment Issues:

If you cannot pay your balance in full, and would like to discuss payment arrangements, please contact our billing department at: (858) 357- 9450 from the hours of 9:00am to 5:00pm, Monday through Friday.

Dear Patients:

As most of you are aware, over the last several days and weeks we have been learning about the coronavirus (COVID-19) and how it is impacting our world.  At Synergy Orthopedic Specialists, we have one goal that we strive for, and that is to keep you, our patients, and our employees safe.  This has been the topic of our planning and conversations and we have implemented several measures to ensure that we do everything possible to reduce the threat of this disease.

Our offices are regularly cleaned and sanitized, but we are now ramping up those procedures to include wiping down counters and other surfaces more frequently.  Additionally, we have hand sanitizer available, and washrooms for thorough hand washing.  We are closely following the Centers for Disease Control’s (CDC) guidelines and recommendations to help prevent the spread of the virus.

Our employees have been instructed to frequently use antiseptic hand cleaner as well as handwashing per the CDC instructions.  We also encourage our patients to do the same. If our employees feel sick or begin running a temperature, they have been instructed to stay home.  Similarly, we request that patients who are not feeling well, reschedule their appointments and not come to our clinics while they are ill. 

If our employees become ill, our offices may be functioning with less that optimal staffing; therefore, we request your patience if there are longer than average wait times or other delays.  Any location that may have any direct exposure, will be quarantined for cleaning.

We will continue to closely monitor the situation and do all that we can to protect you and our employees.  For more information and guidelines on the Covid-19, please visit:  https://www.cdc.gov/coronavirus/2019-ncov/index.html

Thank you